Return & Refund Policy

Returns Policy

Most items purchased from Yamini listed on yaministore.com are returnable within the return window, except those that are explicitly identified as not returnable.

• it is determined that the product was not damaged while in your possession; 
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)

 For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as Yamini Pay balance (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available down below.

General Returns Policy 

1.    Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on yaministore.com.

2.    Return will be processed only if: 

• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition (with brand’s/manufacturer's box, price tag intact, user manual, warranty card and all the accessories therein).

3.    Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or colour of product ordered or incorrect product ordered.

4.    Products marked as "non-returnable" on the product detail page cannot be returned.

5.    Additional information is not required to return an eligible order unless otherwise noted in the category specific policy. 

6.    Products may be eligible for replacement only if we have the exact same item in stock. 

7.    If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund. 

8.    Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds if cancelled before shipping, necessary charges may apply for currency exchange services.

9.    There is no return policy for international purchases, but for domestic (INDIA) purchases, we offer 3 days return policy.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Refund Policy

Refund Timelines:

The refund time period for different modes of payments is provided below. 

 * All the refunds will be processed and credited to the original payment method within 2-4 business days.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases. 

If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft. 

If we receive a payment failure notice from your bank, refund will be issued through a demand draft. 

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

Refund for Pay on Delivery Orders: 

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or yaministore.com account (as Yamini Pay balance). 

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your yaministore.com account should match with the name of the bank account holder.

Paper cheque clearing

All cheque refunds will be in form of "at par" ICICI Bank cheques. If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

- If you are dropping the cheque in a clearance box in Bhubaneswar, use the box marked Local Cheques. 

- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Yamini will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

 Most of the return will be arranged by Yamini but if in some case if buyer has to personally return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques. 

Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.